Terms of Service

1. About these terms

These terms apply to the GD Kites app and website (the “Service”), operated by GD Kite Center, CVVF+JJR, Shiv Shambo Nagar, Gokul Nagar, Kondhwa Budruk, Pune, Maharashtra 411046, India (“we”, “us”). By creating an account or placing an order you agree to them and to our Privacy Policy.

2. Who can use the Service

The Service is for shops and businesses buying kites and kite supplies wholesale. You must be at least 18 and able to enter a binding contract. Delivery partner and admin accounts are created by us; new sign-ups are customer accounts.

3. Your account

• Sign in with Google or your mobile number. Keep access to them secure — you are responsible for orders placed from your account.
• Keep your name, business name, phone number and addresses accurate.
• We may suspend or close accounts used for fraud, abuse or in breach of these terms.
• You can delete your account at any time (Profile → Delete account).

4. Products, prices and orders

• Product photos are illustrative; colours and designs of handmade kites can vary slightly.
• Prices are wholesale prices in Indian Rupees and may depend on quantity (price slabs). Some products have a minimum order quantity. The price that applies is the one shown when you place the order.
• Placing an order is an offer to buy. An order is accepted when we confirm it. We may decline or cancel an order — for example if stock runs out, the address is outside our delivery area, or a price was clearly wrong — and will tell you why.
• We deliver only to areas we currently serve; the app tells you before checkout.

5. Delivery charge and payment

• The delivery charge depends on the distance from our dispatch hub and is shown before you place the order.
• Where online payment is enabled, you pay the delivery charge, GST on it and the payment fee online at checkout through Razorpay. The items are paid in cash to the delivery partner on delivery. Otherwise the whole order is cash on delivery.
• An order that is not paid online within 15 minutes is cancelled automatically.

6. Cancellations and refunds

• You can cancel an order in the app until we confirm it. After that, contact us.
• If you cancel, or we decline or cancel the order, any delivery charge you paid online is refunded automatically to the original payment method. Refunds usually reach you within 5–7 working days, depending on your bank.
• Check the goods when they arrive. Report damaged, missing or wrong items to us within 48 hours of delivery, with photos; we will replace them, refund them, or adjust your next order.

7. Delivery

• When your order is out for delivery you receive a 4-digit delivery code. Give it to the delivery partner only after you receive the goods — it confirms the handover.
• The delivery partner may photograph the delivered goods as proof of delivery.
• Delivery times shown in the app are estimates.

8. Delivery partners

If you deliver for us, you agree to share your location while on duty, to follow traffic laws, and to hand over orders only after the customer gives the correct delivery code. Fares are shown in the app for each delivery.

9. Acceptable use

Do not misuse the Service: no fake orders, attempts to access other accounts or our systems, scraping, or interference with deliveries.

10. Liability

We provide the Service with reasonable care. To the extent the law allows, our liability for any order is limited to the amount you paid for that order, and we are not liable for indirect losses such as lost profits. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019 or other law that cannot be excluded.

11. Changes and law

We may update these terms; the new version applies from the date shown above for orders placed after it. These terms are governed by the laws of India, and courts in Pune, Maharashtra have jurisdiction.

12. Contact